Hardware/Software

Hardware Maintenance Service

Taking the hardship out of hardware maintenance Unigold provides expert and professional IT maintenance services. Unigold is the chosen provider for over 1500 clients throughout the UK. These include leading organisations in the commercial, industrial, financial, educational, health and utilities sector.

Client Care

Hardware maintenance is frequently overlooked and this essential cover is too often low on the priority list. But how much downtime can your business afford? To ensure that downtime is kept to a minimum, Unigold establishes clear lines of communication with clients by using:

• Dedicated account managers who tailor service solutions to individual requirements and budgets.
• Experienced technical call screeners who log and track incidents, offer assistance, advice and manage the call through to completion.
• Fully trained and experienced engineers that are deployed nationwide, controlled by call centre teams and supported from regional service centres
• Administration staff that monitor client satisfaction, provide performance reports and deal effectively with queries and amendments.

Quality service

All Unigold service solutions are approved procedures to ensure customer satisfaction. Using a real-time, nationwide call system, standard escalation procedures ensure all fix times are met, a maintenance plan for each type of equipment under contract is produced, and customers are provided with call statistics formatted into easy-to-read reports.

Infrastructure

Full UK mainland coverage is provided from Unigold’s distributed service centres and home based field engineering work force. At our HQ in Guildford we have extensive workshop facilities for repair and system building. Here, we also hold over 10,000 spare parts ready for emergency dispatch and automatic replenishment of engineer grip stocks.

Unigold offer a broad selection of consumer products for both home and business use. From storage products to full desktop PCs, we can cater for all your needs.

Our ranger of products include:

• Dell, IBM and HP Computers and servers
• Laptop computers and cases
• Custom specification desktop PCs
• Flatscreens and LCD monitors
• USB hard-drives and memory sticks for portable storage
• Wireless broadband, mouse and keyboard kits
• Virus and Internet software
• Blank CDs and DVDs

Standalone Systems

For small businesses Unigold can provide Custom Made Standalone systems with suitable software to cater for your business needs. These are high quality machines designed to withstand the rigours of office life.

Software

Unigold are a registered Microsoft OEM System builder, we also have a number of business partnerships with software houses. We are also a registered VAR (Value Added Reseller) with the top Blue Chip software Companies.

• Sophos - Anti Virus
• Symantec
• Microsoft
• Norton
• Novell
• Open-E

Computer Software Installation/Troubleshooting

• New Software
• Upgrades
• Optimization
• Antivirus
• Backups
• Driver Problems
• Computer Freezing
• PC Slow