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Unigold Helpdesk
3 Ways the helpdesk helps our customers
| Improves Our Customer Support. |
| Receive, track and organize our customer support issues (tickets) by department and by urgency. |
Instant customer help. |
| Integrated Knowledgebase may reduce the need of support requests by as much as 50%! |
Unigold Helpdesk Features
Here is what our helpdesk can do . By no means is this an exhaustive list,
Customer Interface:
- Submit new tickets
- Attach files
- Obtain detailed information from our customers with custom fields
- SPAM prevention
- Suggest related knowledgebase articles before final ticket submission
- View and rate staff replies
- E-mail notifications of staff replies
- Browse and search knowledgebase
- ... And more!
Knowledgebase:
- Unlimited knowledgebase articles
- Unlimited categories and subcategories
- Quick and Easy search capabilities
- Post attachments to articles
- Count article views
- List newest and most popular articles
- Rate articles
- ... And more!